Privacy Policy

Introduction

This Privacy Policy outlines the approach of Warner Electronics India Private Limited ("Company," "we," "us," or "our") to data protection and privacy, fulfilling its obligations under applicable laws and regulations. This Policy applies to your Personal Information processed by us, whether in physical or electronic mode. By visiting the Truecloud Plus mobile application ("App") or providing your information, you agree to be bound by this Privacy Policy and the laws applicable to data protection and privacy. If you do not agree, please do not use or access this App. This Privacy Policy describes how we collect, use, maintain, share, protect, disclose, or otherwise process your information.

1. How We Collect Your Information

1.1 Registered Account Information: When you register for an account, we collect your account name, contact information (email, phone number), username, and login credentials. We may also collect your nickname, country code, language preference, or time zone information from your account.

1. Location Information: When you turn on the positioning function of your mobile device through system authorization, we collect and use your location information to configure the network with your smart device. You can stop our collection of your location information by turning off location services in your device settings.
   Via Me>System authority Settings> Enable/Disable [Location Permission]
2. Camera Access: To scan QR codes and add devices, we collect information only when you actively scan codes using the camera. The camera function collects light sensor information to determine flash function needs.
   Via Me>System Permission Settings> Enable/Disable [Camera Permissions]
3. Photo/Video Uploads: If you enable album permissions, you can upload photos or videos to report device usage problems. We use the uploaded media to locate and address your issues.
   Via Me>System Permission Settings> Enable/Disable [Album Permissions]
4. Microphone-Based Services: After granting microphone permission, you can use voice functions, including video recording and voice assistant commands. We collect voice information only when you actively use the microphone.
   Pass me> System Permission settings> Enable/Disable [Microphone permission]
5. Notification Permissions: We request this permission to send notifications about products or services. We may send alerts for real-time status updates if you purchase relevant services.
   Via Me > System Permission Settings > Enable/Disable [Notification Permission]

You can manage these permissions in your device settings. Disabling permissions will stop the collection of relevant information but will not affect prior collected data based on your authorization.

1.2 Smart Device Information

1. Basic Device Information: We collect the name, ID, online status, activation time, firmware version, and upgrade details of connected smart devices.
2. Connection Information: Depending on the connection type (Wi-Fi or Bluetooth), we collect the smart device's MAC address and Wi-Fi information (SSID, BSSID).
3. Device Reports: We collect information reported by connected smart devices, such as surveillance content from smart cameras, which is uploaded to the cloud for storage and not used for other purposes.

2. Information We Collect Your Information

We use the collected information to register you, verify your identity, process transactions, communicate with you, and maintain your accounts.

1. Contact Details
   1. Demographic Data: Name, gender, date of birth, age, nationality
   2. Contact Details: Home/work phone numbers, addresses, personal/work email addresses
2. Financial Data:
   1. Bank account number
3. Government Identifiers:
   1. Passport copies, personal public service number, driver's license, income tax number
4. Criminal Records:
   1. Criminal records and political associations revealed by client screening procedures

We collect personal information to provide a safe, smooth, efficient, and customized user experience. You can generally use our App without revealing personal information. However, once you provide your personal information, you are no longer anonymous to us.

3. Collection Channels

1. Direct Information: When using our services, contacting us directly, registering an account, placing an order, or signing up for communications.
2. Communications: Email, phone number, or mailing address when requesting information, visiting stores, participating in promotions or loyalty programs.
3. Surveys and Reviews: Participation is voluntary, and information collected is used to improve our services.
4. Sweepstakes and Contests: Contact information for sweepstakes or contests and for promotional, marketing, and business purposes.
5. Public Posts: Information disclosed on blogs, social media pages, product review pages, or similar forums.
6. Information from Third Parties: Information from other sources to supplement what you provide.
7. Automated Data: Information such as IP address, cookie identifiers, mobile carrier, MAC address, browser type, geo-location, and other device identifiers, as well as in-store activity data.

Please note that if you visit one of our stores, we may collect personal data from you and link it with information collected online or through email and marketing campaigns.

4. Children's Privacy

Our App is for adults only. Minors should not make purchases, register, or submit Personal Information. We do not knowingly collect information from minors. Parents are encouraged to supervise their children's online activities. If you believe we have collected information from a minor, please contact us.

5. How We Use Your Information

1. Provide Services: We use your information to operate, provide, and improve our products and services.
2. Troubleshoot and Improve Services: We analyze performance, fix errors, and improve usability and effectiveness.
3. Communicate: We use contact details to communicate about our services and products via various channels.
4. Statistical Research: We perform statistical research into general trends, customer behavior, and preferences.
5. Direct Marketing: We send newsletters, promotions, and other marketing communications. We analyze your information to tailor communications to your interests.
6. Statutory Obligations: We may be required by law to collect and share your information with public or governmental organizations.

We only use "Aggregated" or "De-identified" information to understand preferences, enhance user experience, improve design, provide better customer service, and gather analytical data.

6. Information Sharing

We may share your data with trusted third parties, subsidiaries, affiliates, contractors, service providers, and others who support our business. These parties are bound by contractual obligations to keep personal data confidential and use it only for specified purposes.

We may share your data with our group companies and other companies involved in facilitating services for the following purposes:

1. Delivery of Services: To deliver the products you have ordered or the services you have requested.
2. Statistical Research and Direct Marketing: We may share your data for statistical research and direct marketing within our group.
3. Special Offers: We may share your information with partners to offer you integrated services and special offers through our platform.

All third parties are required to safeguard your data in compliance with applicable laws.

7. Statutory and Regulatory Compliance

We may disclose your data to:

• Law enforcement, government authorities, courts, dispute resolution bodies, regulators, auditors, or any party appointed to carry out investigations or audits.
• Statutory and regulatory bodies, investigating agencies, courts, judicial and quasi-judicial authorities, tribunals, arbitrators, and arbitration tribunals as required by law.

8. Data Security Measures

We have implemented measures to secure your data from accidental loss and unauthorized access, use, alteration, or disclosure. Information is stored on secure servers with firewalls. Payment transactions are encrypted using the latest technology. Your cooperation in keeping your username and password confidential is essential. We review and update our security technologies and policies periodically.

9. Data Retention

Your data is retained as long as necessary for the purposes described in this Privacy Policy or to comply with statutory obligations and resolve disputes. We consider the amount, nature, and sensitivity of the data, potential risks, and legal requirements to determine the retention period.

10. International Transfers

Your information may be transferred to servers in different countries, including outside the European Economic Area (EEA). We ensure compliance with applicable laws and adopt technical security measures to safeguard your privacy.

11. Your Rights

You can review and change your data by logging into your account on our App. You may also request access, correction, or deletion of your data by contacting us. You may withdraw consent for processing at any time.

You have the right to:

1. Access Your Data: Request a copy of the personal data we hold about you.
2. Correct Your Data: Request correction of incomplete or inaccurate data, though we may need to verify the accuracy of new data.
3. Erase Your Data: Request deletion of your data where there is no good reason for us to continue processing it. We may not always be able to comply due to legal reasons, which will be communicated at the time of your request.
4. Object to Processing: Object to the processing of your data based on legitimate interests or for direct marketing purposes. We may demonstrate compelling legitimate grounds to process your data.
5. Restrict Processing: Request suspension of processing your data in certain scenarios, such as verifying data accuracy or retaining data for legal claims.
6. Data Portability: Request transfer of your data to you or a third party in a structured, machine-readable format.
7. Withdraw Consent: Withdraw consent for processing at any time, which may affect the provision of certain products or services.

For security reasons, we will authenticate your identity before providing access to your data. You have the right to complain to the relevant Data Protection Authority.

12. Changes to Our Privacy Policy

We regularly review and update this Privacy Policy. Any changes will be posted on the App. We recommend you check this page periodically for updates.

13. Contact Information

For queries and complaints related to this Privacy Policy, contact us at:

Warner Electronics India Private Limited
Plot No A114/6, Five Star Shendra MIDC, Mumbai - Nagpur Highway,
Shendra, Aurangabad - 431 007
Email: care@trueview.co.in
Phone: 9225550000